Shipping policy

Yes pet-parents, it’s true! We ship worldwide!

Orders are processed within 1 business day after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding holidays. Please note, we do not ship the same day an order is placed. For example, if you place your order on Monday, it will ship out on Tuesday.

Once your order ships, you’ll receive a confirmation email with your tracking link (please allow up to 48 hours for the tracking email to arrive). While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by the carrier.

Delivery times, depending on your location, range from 6-10 business days.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time at info@get-selene.com.

WRONG ADDRESS DELIVERY

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@get-selene.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to make updates.

If it’s too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Company Information 

Company Name: RTTEZ ECOMMERCE LIMITED
Registration: 78693548
Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

REFUNDS

By placing an order at Selene, you are responsible for the cost of return shipping back to Selene. Please refer to our refunds & exchange policy for further information on how to refund your orders.

CONTACT INFORMATION

Contact us 24/7 at info@get-selene.com.